The communication process is not complete without a set of factors that help convey the message correctly. Technical elements and communication strategies are of little use when the speaker lacks confidence in both his own ability and the force of his message. Hard to fi t into patterns and impossible to simulate, confidence is the core of any effective communication and the hallmark of any speaker. ...

“Mediation represents a way of resolving disputes amicably, with the assistance of a third party specialized as a mediator, in terms of neutrality, impartiality, confidentiality and with the free consent of the parties. Mediation is based on the trust that the parties give to the mediator, as a person fit to facilitate their negotiations and to support them in order to resolve the dispute, by reaching a mutually acceptable, effective and last...