The study analyzes the recent legal act regarding the consumer protection in relation to professionals, with particular application to the relationship bank – consumer and to the efficiency of the and alternative dispute resolution mechanism between them in terms of its aptitude to be an effective remedy for the consumer credit indebtedness.

Background: On 15 January 2015, the Swiss National Bank announced that the measures established on September 11, 2011, when it had decided to support a franc exchange rate of 1.20 francs per euro, would be changed. As a result, the exchange rate of the franc in Romania raised from 3.7 lei / franc, on 14.01.2015, to about 4.6 lei / franc, on 23.01.2015, thus surpassing the euro’s exchange rate.This event has put great financial pre...